Privacy Policy

This Privacy Policy describes how Laplace Louisiana Cookery ("we", "us", or "our"), operated by Laplace Louisiana Cookery, located at 111 N Churton St, Hillsborough, NC 27278, USA, collects, uses, and shares information about you when you use our website at https://laplacehillsborough.com (the "Site").

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: When you register, we collect your full name and email address.
• Payment information: When you subscribe or purchase a product, we collect your cardholder name, card number, expiry date, and CVV. Payment data is processed securely and is not stored on our servers after transaction processing.
• Contact information: When you contact us, we collect your name, email address, and the content of your message.
• Usage data: We automatically collect information about how you interact with the Site, including pages visited, time spent, and referring URLs.
• Device information: We collect your IP address, browser type, device type, and operating system.
• Cookies and tracking data: We use cookies and similar tracking technologies as described in our Cookie Policy.

2. Microsoft Advertising UET Tag

This Site uses the Microsoft Advertising Universal Event Tracking (UET) tag. The UET tag is a piece of code that helps Microsoft Advertising measure conversions and track user behavior to improve the relevance of our advertising. The UET tag may set a cookie on your device and collect the following data:

• Pages you visit on our Site
• Events you complete (such as subscribing or making a purchase)
• Your IP address, browser type, and device type
• Referring URL and search query (if applicable)

This data may be used by Microsoft to show you relevant ads on Microsoft platforms (such as Bing and Microsoft Edge) after you leave our Site. You can opt out of Microsoft's personalized advertising at account.microsoft.com/privacy.

3. How We Use Your Information

• To create and manage your account
• To process your subscription and product purchases
• To send transactional emails (receipts, renewal notices, password resets)
• To provide customer support
• To improve the Site and our recipe content
• To measure the effectiveness of our advertising
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Payment processors: To process credit card transactions securely.
• Email service providers: To send transactional and marketing emails.
• Analytics providers: Including Microsoft Advertising, to measure Site usage and advertising effectiveness.
• Law enforcement: When required by law, court order, or legal process.

5. Data Retention

We retain your account data for 3 years after your last login or the termination of your subscription, whichever is later. Payment transaction records are retained for 7 years as required by financial regulations. Contact form submissions are retained for 12 months. You may request deletion of your data at any time by contacting us at info@laplacehillsborough.com.

6. Your Rights -- GDPR (EU Residents)

If you are located in the European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to correct inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise any of these rights, contact us at info@laplacehillsborough.com.

7. Your Rights -- CCPA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information we have collected
• The right to opt out of the sale of your personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising CCPA rights

To submit a CCPA rights request, email us at info@laplacehillsborough.com or write to us at 111 N Churton St, Hillsborough, NC 27278, USA.

8. Opt-Out of Advertising

You can opt out of personalized advertising from Microsoft at account.microsoft.com/privacy. You can also opt out of interest-based advertising from participating companies through the Digital Advertising Alliance at optout.aboutads.info.

9. Cookies

We use cookies to operate the Site, maintain your login session, and measure Site performance. For full details, see our Cookie Policy.

10. Security

We use industry-standard security measures including SSL/TLS encryption for all data transmitted to and from the Site. Payment card data is processed using secure payment processing. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

13. Contact Us

For privacy questions or to exercise your rights, contact us at:
Laplace Louisiana Cookery
111 N Churton St, Hillsborough, NC 27278, USA
info@laplacehillsborough.com